Shipping policy

Shipping Policy

Overview

Thank you for shopping at Biva Boutique! We want to ensure your order arrives smoothly and promptly. Please review our shipping policy below for details on handling times, shipping rates, and delivery expectations.

Processing & Handling Times

  • Standard Order Processing: All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • High-Volume Periods: During sales, new collection drops, or holiday seasons, processing times may extend to 3 to 5 business days.

  • Order Tracking: You will receive a notification with a tracking number once your order has shipped. Please allow 24 to 48 hours for tracking information to update with the carrier.

Domestic Shipping Rates & Delivery Estimates

We offer flat-rate and expedited shipping options within the United States:

Shipping Method Estimated Delivery Time Cost
Standard Shipping 3 – 6 Business Days $6.95 (Free on orders over $100)
Express Shipping 1 – 2 Business Days $18.00

Note: Delivery times are estimates provided by shipping carriers and are not guaranteed.

International Shipping

We currently offer international shipping to select countries!

  • Rates & Shipping Options: Shipping costs for your order will be calculated and displayed at checkout.

  • Delivery Estimates: International orders typically take 7 to 14 business days, depending on the destination and local customs processing.

  • Duties & Taxes: Your order may be subject to import duties, taxes, or fees levied by the destination country once a shipment reaches your jurisdiction. Biva Boutique is not responsible for these charges if applied; they are the responsibility of the customer.

Incorrect Shipping Addresses

  • Please ensure your shipping address is entered correctly at checkout. We are unable to make changes once an order has been processed or shipped.

  • If a package is returned to us due to an incorrect address provided by the customer, the customer will be responsible for the reshipment costs.

Lost, Damaged, or Stolen Packages

  • Once a package is handed over to the carrier, Biva Boutique is not directly liable for lost, stolen, or damaged items in transit.

  • If your tracking shows "Delivered" but you have not received your package, please check around your premises, with neighbors, or contact your local mail carrier first.

  • If your package is lost in transit or arrives damaged, please reach out to us at shopbivaboutique@gmail.com with your order number and photos (if applicable), and we will assist you in filing a carrier claim.

Contact Us

If you have any questions or need updates regarding your shipment, please reach out to our team:

  • Email: shopbivaboutique@gmail.com

  • Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM EST